Privacy Policy

Information in compliance with personal data protection regulations.

In Europe and Spain there are data protection regulations designed to protect your personal information that are mandatory for our company. Therefore, it is very important to us that you fully understand what we are going to do with the personal data we ask you for. Thus, we will be transparent and give you control of your data, with simple language and clear choices that allow you to decide what we will do with your personal information.

Please do not hesitate to ask us if you have any questions after reading this information. Thank you for your cooperation.

For your confidence and security, we inform you that we are an entity registered in the following Mercantile Registry / Public Registry. Our main activity is subject to a system of prior administrative authorization.

What are we going to use your data for?

In general, your personal data will be used to relate with you and to provide you with our services. They may also be used for other activities, such as sending you advertising or promoting our activities.

Why do we need to use your data?

Your personal information is necessary for us to be able to relate to you and provide you with our services. In this sense, we will provide you with a series of checkboxes that will allow you to decide in a clear and simple way about the use of your personal information.

Who will know the information we ask for?

In general, only duly authorized personnel of our entity may have knowledge of the information we request from you.

Similarly, those entities that need to have access to your personal information in order for us to provide you with our services may have access to your personal information. For example, our bank will know your data if the payment of our services is made by credit card or bank transfer.

Likewise, those public or private entities to which we are obliged to provide your personal data in order to comply with any law will have knowledge of your information. To give you an example, the Tax Law requires you to provide the Tax Agency with certain information on economic transactions exceeding a certain amount.

In the event that, apart from the aforementioned cases, we need to disclose your personal information to other entities, we will request your prior permission through clear options that will allow you to decide in this regard.

How will we protect your data?

We will protect your data with effective security measures according to the risks involved in the use of your information.

To this end, our entity has approved a Data Protection Policy and annual controls and audits are carried out to verify that your personal data is secure at all times.

Will we send your data to other countries?

In the world there are countries that are safe for your data and others that are not so safe. For example, the European Union is a secure environment for your data. Our policy is not to send your personal information to any country that is not secure from the point of view of data protection.

In the event that, in order to provide you with the service, it is essential to send your data to a country that is not as secure as Spain, we will always request your prior permission and we will apply effective security measures to reduce the risks of sending your personal information to another country.

How long will we keep your data?

We will retain your information for the duration of our relationship and as long as we are required by law to do so. Once the applicable legal deadlines have expired, we will dispose of them in a safe and environmentally friendly manner.

What are your data protection rights?

You can contact us at any time to find out what information we hold about you, rectify it if it is incorrect and delete it after our relationship has ended, if legally possible.

You also have the right to request the transfer of your information to another entity. This right is called “portability” and can be useful in certain situations.

To request any of these rights, you must make a written request to our address, along with a photocopy of your ID card, in order to identify yourself.

In our offices we have specific forms to request these rights and we offer you our help to fill them out.

To learn more about your data protection rights, you can consult the website of the Spanish Data Protection Agency (www.agpd.es).

Can you withdraw your consent if you change your mind at a later time?

You can withdraw your consent if you change your mind about the use of your data at any time.

For example, if you were once interested in receiving advertising of our products or services, but no longer wish to receive further advertising, you can let us know through the form of opposition to treatment available at the offices of our entity.

In case you feel that your rights have been disregarded,

Where can you file a complaint?

In case you understand that your rights have been disregarded by our entity, you can file a complaint with the Spanish Data Protection Agency, through any of the following means:

Electronic headquarters: www.agpd.es

Mailing address:

Spanish Data Protection Agency
C/ Jorge Juan, 6
28001-Madrid
By telephone:
Tel. 901 100 099
Tel. 91 266 35 17

Filing a complaint with the Spanish Data Protection Agency does not entail any cost and the assistance of a lawyer or solicitor is not required.

Will we profile you?

It is our policy not to profile users of our services.

However, there may be situations where, for service delivery, business or other purposes, we need to profile information about you. An example could be the use of your purchase or service history to offer you products or services tailored to your tastes or needs.

In such a case, we will implement effective security measures to protect your information at all times from unauthorized persons seeking to use it for their own benefit.

Will we use your data for other purposes?

Our policy is not to use your information for purposes other than those we have explained. However, if we need to use your data for different activities, we will always ask for your prior permission through clear options that will allow you to decide about it.